Shipping Info and Returns

Shipping Info

All orders are shipped via UPS. For domestic orders, the shipping transit time is 1-5 business days based on your location. You will be emailed a USPS tracking number.

 

Shipping Cost

Shipping is flat rate at $5.95 for all orders under $50. At $50, you qualify for free shipping!

 

Where we Ship

We ship to all 50 states with free shipping for orders of $50 and above.

 

Shipment to P.O. boxes or APO/FPO addresses

No shipments to P.O. Boxes.

 

Returns or Exchanges

If you are dissatisfied with your order for any reason, we’re here to help!

 

We will refund or exchange your order within 14 days of receipt. You can return your product in exchange for a different product, or a refund to the original payment method.

 

Please note the following exceptions to our return and exchange policy:

– Returned items must be sealed and returned in original packaging.

– If a customer has multiple returns in a short period of time, we may inquire as to the intent of the returns, especially if the products are opened and partially used.

 

To initiate a return or exchange, please complete the following steps:

– Send us an email at roasters@greenberrys.com with your email address and order ID.

– In your email, please include the products you wish to return or exchange from your order.

– Print your prepaid shipping label that you will receive from us by email.

– Send all items back to us using the label provided.

 

We process all refunds within 10 business days of receiving the returned product.

 

Products that are not postmarked within the 14-day window are not eligible for return.

 

If you have any questions, please don’t hesitate to email us at roasters@greenberrys.com.

Free Coffee Friday!

Enter your email below and receive a free tall brewed coffee on the last Friday of every month at our Barracks Road location.